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Last Updated: August 22, 2026
This Refund Policy explains how refunds, subscription cancellations, billing issues, and payment disputes are handled for PDFixel paid subscriptions and services.
PDFixel uses Dodo Payments as its Merchant of Record and payment provider for paid transactions. Payments, billing, invoices, and refunds may therefore be processed through Dodo Payments in accordance with its applicable terms.
PDFixel offers a Free plan so you can try the available tools before subscribing to Pro.
We recommend using the Free plan to evaluate PDFixel and make sure the tools and features meet your needs before purchasing a paid subscription.
No payment information is required to use the Free plan.
PDFixel Pro is a recurring subscription that provides access to the Pro features and usage benefits shown on the pricing page.
Subscription billing and cancellation are handled through the payment and customer-management systems provided by Dodo Payments.
Refund requests are reviewed on a case-by-case basis.
Cancelling a subscription does not automatically create a refund for unused time in the current billing period.
Refunds may be considered for circumstances such as duplicate payments, billing errors, significant technical problems, unauthorized transactions, or other situations where a refund is appropriate or required by applicable law.
Dodo Payments' Buyer Terms state that refunds are provided at its discretion and may be refused in cases involving fraud, refund abuse, or other manipulative behavior.
Eligible successful payments may be refunded in full or in part, subject to the applicable refund rules.
Dodo Payments' refund system requires refunds to be initiated within 30 days of the original transaction date. This 30-day period is a refund-processing eligibility window and does not mean that every purchase automatically qualifies for a refund.
Requests may be considered for significant technical issues, duplicate or incorrect charges, unauthorized transactions, or other circumstances where a refund is appropriate under the applicable terms.
If you believe you were charged more than once for the same purchase or were charged an incorrect amount, please contact PDFixel Support as soon as possible.
Include the email address used for the purchase and the relevant transaction or order details so we can identify the payment and investigate the issue.
If a technical problem prevents you from accessing or reasonably using a paid PDFixel service, contact us so we can investigate the issue.
Where appropriate, we may work with Dodo Payments to provide an applicable remedy, which may include resolving the technical issue or processing a refund in accordance with the applicable payment terms. Dodo's Buyer Terms provide for a replacement or refund where technical problems prevent or unreasonably delay delivery of the product, as determined by Dodo Payments.
If you believe a payment was made without your authorization, contact PDFixel Support with the transaction details as soon as possible.
For eligible payment disputes, Dodo Payments also provides dispute and chargeback procedures.
You can cancel your PDFixel Pro subscription before the next renewal.
Cancellation prevents the subscription from renewing for the next billing period. Your current subscription remains subject to the applicable billing terms.
Cancelling part way through a billing period does not normally create a prorated refund for unused subscription time. Dodo Payments' Buyer Terms state that there are no refunds for unused subscription periods.
To request a refund or report a billing issue, contact:
Please provide:
Providing accurate transaction information helps us locate the payment and process your request more efficiently.
Approved refunds are processed through Dodo Payments and returned to the original payment method used for the transaction.
The time required for a refund to appear in your account may vary depending on your bank, card issuer, payment provider, or payment method.
If you have a billing issue, duplicate charge, unauthorized payment, or another payment-related problem, please contact PDFixel Support before initiating a chargeback where appropriate.
Dodo Payments provides a dispute and chargeback process for eligible transactions. Its Buyer Terms ask customers to contact Dodo Payments before raising a chargeback or dispute with their bank or card issuer.
Applicable taxes may be calculated and handled through Dodo Payments based on the transaction and the customer's location.
Any tax-related refund or adjustment is subject to the applicable tax rules and Dodo Payments' policies. Dodo's Buyer Terms state that eligible sales-tax refund requests must generally be submitted within 60 days of the purchase with a valid sales-tax registration code.
Nothing in this Refund Policy is intended to limit or remove any mandatory consumer rights that apply to you under the laws of your country or region.
Where applicable law provides a statutory right to a refund, cancellation, withdrawal, or other remedy, those rights continue to apply.
We may update this Refund Policy from time to time to reflect changes to PDFixel, our subscription plans, billing process, or payment services.
The latest version of this policy will always be published on this page with the current Last Updated date.
For questions about refunds, cancellations, subscriptions, billing, or payment issues, contact:
Email: support@pdfixel.app
When contacting support about a payment, please include the email address associated with the purchase and your transaction details.